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Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Personalized items have a No Return/No Refund policy.
As a seller of custom-made or personalized items, we want to ensure that our customers are completely satisfied with their purchases. However, due to the unique nature of customized items, we have a strict no refund policy for these types of orders.
Once an item has been customized according to the customer's specific requirements, it cannot be resold to another customer, making it impossible for us to offer a refund. This policy applies to all products that are customized according to the customer's specifications, such as personalized items or products with unique color or design options that are not typically offered by us.
We strongly encourage customers to review and double-check their order details before finalizing their purchase. In the unlikely event that a product arrives damaged or faulty, we will offer a replacement or exchange. Customers must notify us of any damages or faults right away.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All items returned you will be responsible for shipping cost, or it will be deducted from your refund.If you have any questions or concerns regarding our no refund policy for customized items, please don't hesitate to contact our customer service team for further assistance. We are committed to providing our customers with the best possible service and will work with you to resolve any issues that may arise.
To start a return, you can contact us at info@leisurethingz.com.
You can always contact us for any return question at info@leisurethingz.com.
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